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Gotoassist Expert Download

How to prevent issues caused by GoToAssist scam?

What is GoToAssist scam?

  • Download and Install GoToAssist Expert Desktop App (Mac) When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer.
  • The #1 choice for Remote Desktop Support, offering easy to use support features on desktop & mobile. Learn more about GoToAssist and start a trial today!

GoToAssist Expert, Free Download by Citrix Online, a division of Citrix Systems, Inc.

GoToAssist (now called RescueAssist) is a legitimate remote support platform that is used mainly by customer support organizations and support teams, however, scammers also use this platform. In this case, they attempt to trick people into downloading and installing GoToAssist using a tech-support scam web page. This site implies that visitors' computers are infected with viruses and encourages them to use the aforementioned software to solve the problem/remove detected viruses. Most people do not visit these websites intentionally - they are redirected to them by potentially unwanted applications (PUAs).

According to this tech-support scam, the user's Mac computer (MacOs) is infected with three viruses: two malware infections and one phishing/spyware infection. It is stated that these malicious programs might put personal and banking information at risk. To remove malware, users are encouraged to download and install GoToAssist so that scammers can connect to their computers remotely and 'help' to remove detected malicious software. Typically, scammers perform fake scans and try to sell various computer protection packages, which usually cost in the of region of $200 and $1000. They might also attempt to install various PUAs (supposedly anti-virus/anti-spyware software) and encourage users to purchase them (pay for software activation). This particular scam page advertises an unwanted application called Cleanup My Mac. Note that tech-support scams should never be trusted, and the software advertised on them should never be downloaded or installed. Scammers might use programs such as GoToAssist to install other malware such as ransomware - these programs cause data and financial loss. If your browser opens a scam web page, the best option is to ignore the information included and close it.

Scam sites are opened by PUAs installed on browsers or operating systems, however, this is not the only problem that they cause. PUAs gather data and display ads. They collect IP addresses, addresses of opened pages, entered search queries, geolocations, and other information. Developers send the data to other parties (potentially, cyber criminals) who misuse it to generate revenue. Additionally, PUAs display unwanted ads (in the form of coupons, banners, surveys, pop-ups, etc.) - if clicked, these open malicious pages or even lead to download/installation of other PUAs.

Threat Summary:
NameGoToAssist pop-up scam
Threat TypeMac malware, Mac virus
Fake ClaimAccording to this scam page, the user's computer is infected with viruses.
Related Domainapple.com-scan-mac[.]live
Serving IP Address (apple.com-scan-mac[.]live)52.29.39.28
Promoted SoftwareGoToAssist and Cleanup My Mac.
SymptomsYour Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
Additional InformationGoToAssist is legitimate software that is often misused by scammers. They use it to remotely connect to computers and install unwanted software.
DamageInternet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information, financial loss, installation of unwanted applications (possibly malware).
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

GoToAssist is one of a number of programs that scammers try to trick people into installing through scam sites. Another example is TeamViewer. Typically, these scam pages display virus alerts to trick visitors into believing that their computers are infected with a malicious program. To remove the programs, they are encouraged to download and install (or even purchase) certain software. Their main goal is to extort money from unsuspecting people. Examples of similar scam pages are apple.com-scan-mac[.]live, 'We Detected Unwanted Pop-Ups on Your Mac', and apple.com-shield-devices[.]live. In most cases, these sites are opened by PUAs, which are advertised as 'useful' and 'legitimate'. In fact, they open scam sites (and others), display ads, and gather information.

How did potentially unwanted applications install on my computer?

People often download and install PUAs through intrusive ads or together with regular software. They are often tricked into these unwanted downloads or installations when software developers use a marketing called 'bundling' - they include PUAs into download or installation set-ups of other programs. Information relating to this additional software is usually hidden in 'Custom', 'Advanced' and other similar parts of the set-ups. Furthermore, many people download/install programs without checking the available options, or they click intrusive ads - this causes unwanted downloads and installations.

How to avoid installation of potentially unwanted applications?

Download your files and programs using official websites and direct download links. Channels such as third party downloaders, dubious, unofficial websites, Peer-to-Peer networks (and other similar sources) should not be trusted. Do not install programs using third party installers. Furthermore, all downloads and installations should be performed properly. If a setup includes 'Custom', 'Advanced', and other settings, ensure that you check them (they often contain offers to download and install unwanted programs). Any such offers should be dismissed before completing the download or installation. It is not safe to click intrusive ads, especially if they are displayed on dubious websites. They can open other, potentially malicious pages or lead to unwanted downloads and installations. Typically, browsers display ads and open dubious pages when there are unwanted apps installed on them. To prevent this situation, uninstall unwanted, suspicious extensions, plug-ins, and add-ons. Also remove any unknown or unwanted programs installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Cleanup My Mac unwanted app:

Instant automatic Mac malware removal:Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for MacBy downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

  • STEP 1. Remove PUA related files and folders from OSX.
  • STEP 2. Remove rogue extensions from Safari.
  • STEP 3. Remove rogue add-ons from Google Chrome.
  • STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.

Video showing how to remove adware and browser hijackers from a Mac computer:

Download

Potentially unwanted applications removal:

Remove potentially unwanted applications from your 'Applications' folder:

Click the Finder icon. In the Finder window, select 'Applications'. In the applications folder, look for 'MPlayerX', 'NicePlayer', or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Combo Cleaner checks if your computer is infected with malware. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Remove gotoassist pop-up scam related files and folders:

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder..

Check for adware-generated files in the /Library/LaunchAgents folder:

In the Go to Folder.. bar, type: /Library/LaunchAgents


In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

Check for adware generated files in the /Library/Application Support folder:

In the Go to Folder.. bar, type: /Library/Application Support


In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

Check for adware-generated files in the ~/Library/LaunchAgents folder:


In the Go to Folder bar, type: ~/Library/LaunchAgents

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

Check for adware-generated files in the /Library/LaunchDaemons folder:

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In the Go to Folder.. bar, type: /Library/LaunchDaemons


In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, 'com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click 'Start Combo Scan' button.

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays 'no threats found' - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

GoToAssist pop-up scam removal from Internet browsers:

Remove malicious extensions from Safari:

Remove gotoassist pop-up scam related Safari extensions:

Open Safari browser, from the menu bar, select 'Safari' and click 'Preferences..'.

In the preferences window, select 'Extensions' and look for any recently-installed suspicious extensions. When located, click the 'Uninstall' button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

Remove malicious plug-ins from Mozilla Firefox:

Remove gotoassist pop-up scam related Mozilla Firefox add-ons:

Open your Mozilla Firefox browser. At the top right corner of the screen, click the 'Open Menu' (three horizontal lines) button. From the opened menu, choose 'Add-ons'.

Gotoassist Expert Download

Choose the 'Extensions' tab and look for any recently-installed suspicious add-ons. When located, click the 'Remove' button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.
Gotoassist

Remove malicious extensions from Google Chrome:

Remove gotoassist pop-up scam related Google Chrome add-ons:

Open Google Chrome and click the 'Chrome menu' (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose 'More Tools' and select 'Extensions'.

In the 'Extensions' window, look for any recently-installed suspicious add-ons. When located, click the 'Trash' button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

HELP FILE

Download and Install GoToAssist Expert Desktop App (Windows)

When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.

Note: These instructions apply to Windows agents only. For instructions that apply to Mac agents, see Download and Install GoToAssist Expert Desktop App (Mac) for more information. Additionally, you can view the System Requirements for Agents.

Download the GoToAssist Expert Desktop Application

Note: Agents will be prompted to log in with their account credentials once the application has installed. For detailed installation instructions, please see below.

About the installation package

The installation package includes the following components:

  • GoToAssist Expert desktop application
    This is the main software that you use to host support sessions and connect to your devices (i.e., unattended support computers).

  • GoTo Opener application
    This 'helper' application downloads as the GoToAssist Opener.exe, then installs as the GoTo Opener. This application is required to install and launch the GoToAssist Expert desktop application. It must be installed on your computer, even if the GoToAssist Expert application is already installed.

    Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app. We don’t recommend that you do this if you frequently start sessions from the web.

Install instantly

  1. Go to www.fastsupport.com/download/repDownload.
  2. The download will begin automatically.
    • If the GoTo Opener application is not installed (either first time using or it was removed), then the GoToAssist Opener.exe file will automatically start downloading.
    • If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically start the GoToAssist Opener app, which will then launch the GoToAssist Expert desktop application (or install it again, if needed).
  3. Continue to instructions for each web browser, then on to Step #4 to complete the download and installation steps.

Install via the Web App

You must log in to your account first to install the GoToAssist Expert desktop application.

  1. Log in at http://up.gotoassist.com.
  2. On your Dashboard, click Start session.
    • If the GoTo Opener application is not installed (either first time using or it was removed), then the GoToAssist Opener.exe file will automatically start downloading.
    • If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically launch the GoToAssist Opener.exe file, which will then launch the GoToAssist Expert desktop application (or install it again, if needed).
  3. Continue to instructions for each web browser, then on to Step #4 to complete the download and installation steps.

Instructions for each web browser

Once you have downloaded the GoToAssist Opener.exe, you can complete the installation steps for the browser you are using, as follows:

Mozilla Firefox®

Go To Assist Unattended Download

  • When the download finishes, click Open link when prompted by the 'Launch Application' dialog (click Start Session again if you need to restart the download) and the GoTo Opener app will install.

Google Chrome™

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  • When the download finishes, click Open GoTo Opener (if desired, check the 'Always..' box to open these file types automatically in the future) link in the bottom-left of the page to open the file, then click Run when prompted and the GoTo Opener app will install.

Internet Explorer®

  • When the download finishes, click Run if prompted and the GoTo Opener will install.

Microsoft Edge®

  • Click Save when prompted, then when the download finishes, click Run and the GoTo Opener will install. If needed, click Start Session in the browser window to restart the download.
  1. If prompted by User Account Control, click Yes. The GoToAssist Expert desktop application will be automatically launched, and the agent can start hosting support sessions with customers.

    Note: If customers remove the GoTo Opener application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

  1. If prompted, log in to the GoToAssist Expert desktop application.

Go To Assist App Download

  1. The GoToAssist Expert desktop application will launch the Viewer window with a new support session (if enabled by your account admin), otherwise a blank window is displayed. See Use the GoToAssist Expert Desktop App (Windows) for next steps.